Contact CarTow
Need a tow right now? WhatsApp or call us. We’re open 24/7.
- Fastest response
WhatsApp us
Send your live location and what happened. We reply right away and send the nearest verified captain.
- Open 24/7
Call us +971 54 449 2987
Talk to our team directly for a tow or car recovery, day or night.
Where we operate
Typical arrival times in each emirate. Actual time depends on traffic and how far the nearest captain is.
Other ways to reach us
For anything that isn’t an urgent tow.
Email support
support@cartow.ae for account help, feedback, complaints or account deletion. We reply within 24 hours.
In the CarTow app
Go to Profile > Support for in-app chat and quick answers. Don't have the app? Download CarTow.
Become a captain
Own a tow truck and want more jobs? Join as a CarTow captain.
CarTow is powered by Gigadyne Technologies FZE.
What's the fastest way to get a tow?
Message us on WhatsApp with your live location, or call us. The nearest available verified captain is assigned and confirms the price before the job starts.
What should I send on WhatsApp?
Your live location (or the nearest landmark), your car make and model, what happened (breakdown, accident, car won’t start) and where you want the car taken.
Are you open at night and on weekends?
Yes. CarTow takes requests 24/7, including nights, weekends and public holidays, across Dubai, Abu Dhabi, Sharjah and Ajman.
How quickly do you reply to emails?
Emails to support@cartow.ae are answered within 24 hours. For a tow, always use WhatsApp or call for the fastest response.
Need help with a tow?
Message or call us any time, 24/7.